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Our Code of Ethics For Our Customers
We recommend proper collision repair procedures that will restore the customer's vehicle to a pre-accident condition at a fair and just price.
We explain why specific procedures are required to correct the collision damage.
We furnish an itemized list for parts and which clearly identifies any new, used, repaired, remanufactured, or after market parts.
We maintain technician training and equipment that provides high-level of collision repair competency.
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Motorist Rights
Choosing A Collision And Renish Centre
As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. THIS IS THE LAW !
Do I Need More Than One Estimate?
No ! Do not waste your time as your time is valuable. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf. Your insurance adjuster may have to inspect the damage. This can be done at an insurance drive-in claim centre or at the shop you have chosen.
Notify Your Insurance Company
Before authorising any repairs, notify your insurance company or agent, and tell them where the damaged vehicle can be inspected.
Is The Work Guaranteed?
All PACRA members guarantee their collision work. Ask to see a copy of the shop's guarantee and have any information you do not understand clarified.
Qualified Collision And Refinish Centres
Look for signs that indicate repair technician training and certification. Membership in professional trade associations like Ontario Collision repairers Association and the Better Business Bureau indicate that the shop is keeping up with the latest repair procedures.
Know Your Shop
Make sure the shop you choose,
Maintains a reliable, professional reputation
Is properly equipped and organized to meet today's more technical repairing needs.
Maintains specialized equipment and systems at peak performance.
Have technicians that are thoroughly trained and certified.
Shop cleanliness can say a lot about the technicians' attitudes, so can friendliness and atmosphere.
If you feel comfortable with the shop and its people, chances are you'll be satisfied with their work.
Inspect The Repairs
Before you drive away,
Check the area of the repaired area close-up and from a distance
Check that the vehicle is clean
If you are not satisfied, mention your concerns immediately.
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Complete collision and Paint Service
Downdraft Refinishing Concept for a Cleaner Finish
International Car Bench for Unicoupe Bodies and Front Wheel Drive
Free Detailed Computerized Estimates
Personal service and Professional results Guaranteed
RECOMMENDED BY ALL INSURANCE COMPANIES
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Our Guarantee To You
Your vehicle has just been repaired by some of the most qualified technicians in our ever-changing industry.
We extend to you this guarantee of repairs to meet your vehicle's own warranty as precribed by the manufacturer.
We offer a lifetime guarantee on our workmanship from the time of repairs to the owner name below.
Riverside Custom Collision reserves the right to carry out the guaranteed repairs whenever possible. Guarantee is voided. If for any reason unauthorized persons tamper with named vehicle; acid rain or any other abuses are factors. With pride in our workmanship we would be pleased to help you with any questions or problems you may have.
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Our Community Involvement
Riverside Minor Hockey
Riverside Manor Baseball
Windsor. St.Clair Rotary Member
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