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Motorist Rights
Choosing A Collision And Refinishing Centre
As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. THIS IS THE LAW !
Do I Need More Than One Estimate?
No ! Do not waste your time as your time is valuable. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf. Your insurance adjuster may have to inspect the damage. This can be done at an insurance drive-in claim centre or at the shop you have chosen.
Notify Your Insurance Company
Before authorising any repairs, notify your insurance company or agent, and tell them where the damaged vehicle can be inspected.
Is The Work Guaranteed?
All PACRA members guarantee their collision work. Ask to see a copy of the shop's guarantee and have any information you do not understand clarified.
Qualified Collision And Refinish Centres
Look for signs that indicate repair technician training and certification. Membership in professional trade associations like Ontario Collision repairers Association and the Better Business Bureau indicate that the shop is keeping up with the latest repair procedures.
Know Your Shop
Make sure the shop you choose,
Maintains a reliable, professional reputation
Is properly equipped and organized to meet today's more technical repairing needs.
Maintains specialized equipment and systems at peak performance.
Have technicians that are thoroughly trained and certified.
Shop cleanliness can say a lot about the technicians' attitudes, so can friendliness and atmosphere.
If you feel comfortable with the shop and its people, chances are you'll be satisfied with their work.
Inspect The Repairs
Before you drive away, check the area of the repair close up and from a distance.
Check that the vehicle is clean, and if you are not satisfied, mention your concerns immediately.
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